Frequently asked questions

C2C Travel Assist distributes travel policies from IRDAI-registered partner insurers. The contract of insurance is with the issuing insurer, not with C2C Travel Assist.

Yes. After traveller details are submitted we issue through the insurer API (or sandbox until live credentials are mapped) and let you download a certificate immediately.

Europe/Schengen plans include emergency medical and repatriation wording commonly used in visa files. Always check the latest embassy circular. We can re-issue a certificate if the consulate asks for a format change.

Advisors use a private referral link. When a policy is issued, commission is created as pending for that advisor.

Passport name, date of birth, travel dates, destination zone, Indian mobile and address of the proposer. Passport number is recommended for outbound trips.

Intimate the assistance number printed on the certificate and email claims@c2ctravelassist.in / care@c2ctravelassist.in with policy number, tickets and bills. Our claims desk coordinates with the insurer.

Yes. Add each traveller with their date of birth. Premium loads by the eldest age. Medical questionnaires may apply for higher ages as per insurer rules.

C2C Travel Assist, A 520-522, K10 Index, Opp. Grand Merrcure, Opp. Parsi Ground, Sayajigunj, Vadodara - 390005. Phone +91 99098 58889. Hours: Mon–Fri 8:00 AM–6:00 PM, Saturday 9:00 AM–5:00 PM.

C2C Assist is the travel-assistance layer on this website: emergency companion, WhatsApp SOS, medical navigator, language bridge, document rescue, family connect, baggage tracker, senior companion, journey recovery and local help desk. It is coordination by C2C Travel Assist, not a cash insurance benefit.

WhatsApp “SOS – I need help” to +91 99098 58889, or call the same number. If you are in immediate danger, contact local emergency services first, then the insurer assistance number on your certificate.