Lost papers
C2C Document Rescue
Lost passport, visa, ID or ticket — the sequence of police report, embassy and airline matters. We walk you through it in order.
What C2C Assist does
- Step-by-step help after losing a passport, visa, ID, ticket or other essential document.
- What to tell police, embassy/consulate and the airline, and which copies to keep.
- We can loop in family in India for scans of passports or tickets stored at home.
- Re-issue of visas and passports remains with the government or carrier, not C2C.
Questions
Can you print a new passport?
No. We guide the police report, embassy appointment and airline process. The document is issued only by the competent authority.
C2C Assist is coordination support from C2C Travel Assist. It does not replace the insurer assistance number on your certificate, embassy services, or local emergency numbers. We do not diagnose or treat medical conditions. Cash benefits, if any, are paid only by the issuing insurer as per policy wording.