Assistance services
C2C Assist stays with the journey
Insurance pays when the policy wording applies. C2C Assist coordinates the next practical step — hospital, documents, family, airline or local help — from Vadodara.
Urgent coordination
C2C Emergency Companion
One dedicated number for coordinating medical, police, embassy, airline or other urgent assistance.
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WhatsApp alert
C2C Travel SOS
Traveller sends one WhatsApp message such as “SOS – I need help” and C2C Assist coordinates the next steps.
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Hospital guidance
C2C Medical Navigator
Helps a traveller identify an appropriate nearby hospital/clinic and understand the next steps.
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Basic interpretation
C2C Language Bridge
Basic interpretation/translation support when the traveller faces a language barrier with hospitals, police, hotels or transport providers.
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Lost papers
C2C Document Rescue
Step-by-step assistance after losing a passport, visa, ID, ticket or other essential travel document.
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Family in India
C2C Family Connect
Helps connect and coordinate with the traveller’s family in India during an emergency abroad.
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Airline follow-up
C2C Baggage Tracker
Assistance with airline communication, baggage reference numbers and follow-up until the traveller understands the status.
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Senior travellers
C2C Senior Travel Companion
Additional assistance for senior travellers with hospitals, airports, transport, language and local coordination.
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Missed connections
C2C Journey Recovery
When a trip is disrupted by cancellation, missed connection or major delay, C2C Assist helps the traveller work through the available alternatives.
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Find services
C2C Local Help Desk
Assistance finding trusted local services—hospital, pharmacy, police, embassy, transport, ATM, hotel or other essential services.
How it works →
C2C Assist is coordination support from C2C Travel Assist. It does not replace the insurer assistance number on your certificate, embassy services, or local emergency numbers. We do not diagnose or treat medical conditions. Cash benefits, if any, are paid only by the issuing insurer as per policy wording.